
Healthcare chatbots

Strengthen your customer-centric approach by adopting smart chatbots
Our specialized team explores the potential applications of chatbots in the healthcare field, and supports industry players in their projects related to the development, implementation and assessment of AI chatbots.
The challenges related to chatbots in healthcare
Healthcare chatbots are an answer to multiple issues and struggles in the healthcare system; the lack of engagement from patients, HCP’s time stress, and “beyond the pill” and RWE initiatives of pharmaceutical companies. Leveraging chatbots in healthcare has the potential to address these questions. Nonetheless, many of them remain to be tackled, in the technology, its acceptance, its regulation, and its contents.
Even if chatbots technology is not new and have greatly improved in the past years, AI and NLP technologies are still lacking in complex or emotional matters. As they rely on pre-programmed responses and algorithms to generate answers, they do not have the full ability to understand complex medical issues and provide accurate advice in every context, especially in emergencies. The same goes for situations that require empathy and/or emotional support. Chatbots lack the human touch that comes with face-to-face interactions.
What are the most recent technologies and developments for healthcare chatbots to provide better responses on complex medical questions? How to develop the “emotional intelligence” of this type of bot?
As healthcare chatbots answer questions and concerns on specific medical topics instantaneously, 24/7, and to a large population, the content they are providing is key, and needs to be highly accurate and reliable. Inaccurate or misleading information can, in addition to losing credibility and trust, have consequences for users. As healthcare chatbots support patients in their disease management as an assistant, wrong or unclear messages can lead to incorrect diagnoses or treatment decisions. As such, it is critical to ensure their accuracy, reliability, and clarity, from bot development to maintenance. Indeed, chatbots’ AI and NLP software needs to be trained with up-to-date medical data, leading to important maintenance costs and content surveillance.
How to assess the information provided by a healthcare chatbot? What are the solutions to keep the content up to date and ensure a health monitoring?
Another challenge is ensuring that healthcare chatbots are designed with user privacy and security in mind. Healthcare data is highly sensitive, and as there is often the risk of data breaches or unauthorized access, it is critical to ensure appropriate safeguards to protect user data. It is why healthcare chatbots services must comply with regulatory guidelines, such as FDA guidelines for medical devices, which can make the development process more complex and time-consuming.
What are the latest regulatory requirements? What are the necessary certification to be identified as a trustworthy healthcare chatbot?
These previous questions lead to adoption and acceptance difficulties from healthcare professionals, statutory healthcare insurance, and other providers. In addition to the natural resistance to change towards innovation, the uncertainty in the content provided, and the security around the application, pharma chatbots still must gain HCPs’ trust. Until then, their wide adoption and utilization will be limited. Thus, it is essential to integrate healthcare professionals and providers early in the development of such solutions.
How to engage HCP in the development of healthcare chatbots? How to ensure acceptance of chatbots in the healthcare industry?
How we support you in your projects related to chatbots in healthcare
The Alcimed’s Healthcare team is supporting its clients on many issues related to digital and AI healthcare solutions, and the development and implementation of chatbots in human health, in animal health, with hospitals, and medical practices.
Our projects with chatbots are conducted for startups and incubators looking to develop and launch their solution, as well as for pharmaceutical companies wanting to implement healthcare chatbots and improve their brand image and their clinical trials, and for European institutions and research centers.
The diversity of our clients, the topics we cover, the geographic areas and therapeutic areas we explore, and the types of projects we run give us comprehensive and in-depth insight into issues related to chatbots in healthcare.
Our projects cover innovative technology within the field of AI in healthcare, understanding the current and future impact on pharmaceutical companies’ business, the development of portfolio strategies, the search for partners, and many more!
Examples of recent projects carried out for our clients related to chatbots in healthcare industry
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Founded in 1993, Alcimed is an innovation and new business consulting firm, specializing in innovation driven sectors: life sciences (healthcare, biotech, agrifood), energy, environment, mobility, chemicals, materials, cosmetics, aeronautics, space and defence.
Our purpose? Helping both private and public decision-makers explore and develop their uncharted territories: new technologies, new offers, new geographies, possible futures, and new ways to innovate.
Located across eight offices around the world (France, Europe, Singapore and the United States), our team is made up of 220 highly-qualified, multicultural and passionate explorers, with a blended science/technology and business culture.
Our dream? To build a team of 1,000 explorers, to design tomorrow’s world hand in hand with our clients.
A healthcare chatbot is a computer program that uses natural language processing (NLP) and artificial intelligence (AI) to simulate conversation with a user to provide healthcare-related information and assistance.
Although medical chatbot have been the subject of much interest lately, they are a 50-year-old innovation that has improved with the development of artificial intelligence technology. From ELIZA in 1966, developed to imitate a psychotherapist, to current ones, this type of bot has many applications in healthcare. And the range of uses is predicted to continue increasing in the coming years.
Pharma chatbots provide basic information, from symptoms recognition and definition to even diagnosis and information on medication (mode of action, side effects, reminders, etc.). Some can even share more advanced medical advice, including medication management, mental health and nutrition.
Healthcare chatbots services are essential to streamline healthcare services as they:
- Improve access to healthcare information: medical chatbots provide patients with 24/7 access to healthcare information while keeping their anonymity, allowing patients to bring forward sensitive subjects.
- Adapt to personalized health care: pharma chatbots provide tailored recommendations and advice to patients based on their unique health history and learn through interactions with patients to better answer their healthcare questions and needs.
- Increase patient engagement: by offering users with a more interactive and engaging healthcare experience, chatbots increase patients’ education, awareness, and engagement in their disease and care, placing them as an actor in their medical journey.
- Reduce workload for healthcare providers: by handling routine tasks, such as appointment scheduling and prescription refills, but also answering frequently asked questions, chatbots act as virtual healthcare assistants, helping reduce the workload for healthcare providers, allowing them to focus on their core added value.
- Save healthcare cost: by automating routine tasks and offering patients with self-care options, pharma chatbots help reduce healthcare costs.
- Improve patient healthcare outcomes: by providing patients with accurate and reliable healthcare information and support, chatbots help improve patient outcomes.
- Gather better healthcare data: chatbots collect and analyze healthcare data in real-time, providing healthcare providers with valuable insights into patient health trends and needs.
- In addition to supporting patients, healthcare professionals and providers, healthcare chatbots services can provide pharmaceutical companies a way to engage with patients and healthcare providers, improve customer service and support, and enhance their marketing and promotion efforts. By leveraging the capabilities of chatbots, pharmaceutical companies can improve their brand image and increase their revenue.
As chatbot technology continues to evolve, we can expect to see more innovative applications of this technology in healthcare.
The three basic types of medical chatbots are:
- Informative: these are chatbots that offer factual and educational detailed information about diseases, conditions, and symptoms.
- Conversational: these specialized chatbots can be utilized as virtual healthcare assistants that can offer a tailored response depending on the purpose. The higher the intelligence level of the chatbot, the more you can anticipate personal responses through the bots’ abilities of natural language understanding (NLU) and natural language processing (NLP)
- Prescriptive: similar to conversational chatbots, these medical chatbots are developed not only for providing specific answers, but with the addition of therapeutic solutions and qualified treatment recommendations based on patient data.
The use of the different types of medical chatbots depends on local regulations and what is allowed in each country, especially when it comes to patients’ data that are considered as very sensitive data.